{"id":4264,"date":"2020-07-05T18:29:55","date_gmt":"2020-07-05T15:29:55","guid":{"rendered":"https:\/\/alfajr.com\/?page_id=4264"},"modified":"2025-09-11T09:47:38","modified_gmt":"2025-09-11T06:47:38","slug":"exchange-return-policy","status":"publish","type":"page","link":"https:\/\/alfajr.com\/en\/exchange-return-policy\/","title":{"rendered":"EXCHANGE &#038; RETURN POLICY"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4264\" class=\"elementor elementor-4264\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-365436d e-flex e-con-boxed e-con e-parent\" data-id=\"365436d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d297035 e-con-full e-flex e-con e-child\" data-id=\"d297035\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b01ade4 text-right color-scheme-inherit elementor-widget elementor-widget-text-editor\" data-id=\"b01ade4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At <strong data-start=\"484\" data-end=\"502\">ALFAJR<\/strong>, your trust and satisfaction are our top priorities. We have designed a clear and flexible return and exchange policy that takes your convenience into account and guarantees you a distinguished shopping experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-581cec7 elementor-widget elementor-widget-heading\" data-id=\"581cec7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Exchange and Return Conditions:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f5503a text-right color-scheme-inherit elementor-widget elementor-widget-text-editor\" data-id=\"3f5503a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Customers have the right to request an exchange or return of our products within a maximum of <strong data-start=\"949\" data-end=\"960\">14 days<\/strong> from the date of receipt.<\/li>\n<li>The product must be in its <strong data-start=\"1107\" data-end=\"1129\">original condition<\/strong> (unused, with all accessories and original packaging).<\/li>\n<li>The <strong data-start=\"1265\" data-end=\"1294\">original purchase invoice<\/strong> must be attached when requesting an exchange or return.<\/li>\n<li>Each purchase is eligible for <strong data-start=\"1433\" data-end=\"1454\">one exchange only<\/strong>.<\/li>\n<li>Online store orders can be exchanged or returned at any of our branches across the Kingdom, provided that the purchase invoice is presented.<\/li>\n<li style=\"font-size: 14px;\">Replacement products will be shipped only after we receive the returned item from the shipping company.<\/li>\n<li>Refunds will be issued only after we receive and verify the product\u2019s condition (unused and intact).<\/li>\n<li><strong data-start=\"2147\" data-end=\"2175\">Additional shipping fees<\/strong> will apply in case of product exchange.<\/li>\n<li><strong data-start=\"2285\" data-end=\"2321\">Shipping fees are non-refundable<\/strong> in case of return or exchange.<\/li>\n<li>If it is not possible to refund the amount through the original payment method (Mada or credit card), the refund will be made to the customer\u2019s bank account via <strong data-start=\"2650\" data-end=\"2667\">bank transfer<\/strong>.<\/li>\n<\/ul>\n<p><strong>You can submit a return request by contacting us via email: <a href=\"mailto:support@alfajr.com\">support@alfajr.com<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3a325a elementor-widget elementor-widget-heading\" data-id=\"b3a325a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Additional Notes:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb2d314 text-right color-scheme-inherit elementor-widget elementor-widget-text-editor\" data-id=\"eb2d314\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>The return and exchange policy does <strong data-start=\"3023\" data-end=\"3030\">not<\/strong> cover discounted products or special offers, unless a <strong data-start=\"3085\" data-end=\"3109\">manufacturing defect<\/strong> is present.<\/li><li>In the case of a <strong data-start=\"3220\" data-end=\"3244\">manufacturing defect<\/strong>, we commit to replacing the product immediately or refunding its full value.<\/li><li>In case of an <strong data-start=\"3523\" data-end=\"3567\">error in fulfilling the customer\u2019s order<\/strong>, the customer has the right to request corrections within <strong data-start=\"3626\" data-end=\"3636\">7 days<\/strong> from the date of receipt, and we will cover all return costs, including shipping fees.We always strive to ensure products reach you as quickly as possible. However, if a customer <strong data-start=\"3996\" data-end=\"4032\">chooses not to receive the order<\/strong> or does not respond to the delivery representative, the amount will be refunded after deducting the shipping cost.<br \/><br \/>We are proud to serve you and always strive to make your experience with us smooth and refined.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36d4709 elementor-widget elementor-widget-heading\" data-id=\"36d4709\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Online Store Return &amp; Exchange Procedure:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9b4aa0 text-right color-scheme-inherit elementor-widget elementor-widget-text-editor\" data-id=\"d9b4aa0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Contact customer service to receive a return request form through:<ol><li>Email: <span style=\"text-decoration: underline;\">support@alfajr.com<\/span><\/li><li><a href=\"https:\/\/wa.me\/+966502352697\"><span dir=\"ltr\">WhatsApp:<\/span><\/a><span style=\"text-decoration: underline;\"><a href=\"https:\/\/wa.me\/+966502352697\"><span dir=\"ltr\">+966502352697<\/span><\/a><\/span><\/li><\/ol><\/li><li>After filling out the request, you will be provided with a shipping label to hand over the product to the shipping company.<\/li><li>Refunds will be processed within a maximum of <strong data-start=\"5029\" data-end=\"5049\">14 business days<\/strong> after verifying the product\u2019s condition.<\/li><li>Replacement products will be sent only after the returned item is received and verified.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36703fb elementor-widget elementor-widget-heading\" data-id=\"36703fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">In-Store Return &amp; Exchange Procedure (Alfajr Branches):<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55eee77 text-right color-scheme-inherit elementor-widget elementor-widget-text-editor\" data-id=\"55eee77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Customers may exchange or return products within <strong data-start=\"5527\" data-end=\"5538\">14 days<\/strong> from the purchase date.<\/li><li>Products <strong data-start=\"5655\" data-end=\"5690\">cannot be exchanged or returned<\/strong> if not in their original purchase condition.<\/li><li>Exchange or return can be done at any of our branches across the Kingdom.<\/li><li>The <strong data-start=\"5959\" data-end=\"5988\">original purchase invoice<\/strong> must be presented to complete the process.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5aa256 elementor-widget elementor-widget-heading\" data-id=\"d5aa256\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Warranty Policy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b42cc3 text-right color-scheme-inherit elementor-widget elementor-widget-text-editor\" data-id=\"9b42cc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>\u00a0Warranty period: <strong data-start=\"6134\" data-end=\"6145\">5 years<\/strong> from the date of purchase.<\/li><li>\u00a0The <strong data-start=\"6208\" data-end=\"6228\">original invoice<\/strong> is required.<\/li><li>Warranty covers <strong data-start=\"6308\" data-end=\"6338\">manufacturing defects only<\/strong>.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At ALFAJR, your trust and satisfaction are our top priorities. We have designed a clear and flexible return and exchange<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4264","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ALFAJR | EXCHANGE &amp; RETURN POLICY<\/title>\n<meta name=\"description\" content=\"Return or exchange is allowed within 14 days from date of purchase, And the product must be in its original condition at the time of purchase\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alfajr.com\/en\/exchange-return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ALFAJR | EXCHANGE &amp; 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