At ALFAJR, your trust and satisfaction are our top priorities. We have designed a clear and flexible return and exchange policy that takes your convenience into account and guarantees you a distinguished shopping experience.

Exchange and Return Conditions:

  • Customers have the right to request an exchange or return of our products within a maximum of 14 days from the date of receipt.
  • The product must be in its original condition (unused, with all accessories and original packaging).
  • The original purchase invoice must be attached when requesting an exchange or return.
  • Each purchase is eligible for one exchange only.
  • Online store orders can be exchanged or returned at any of our branches across the Kingdom, provided that the purchase invoice is presented.
  • Replacement products will be shipped only after we receive the returned item from the shipping company.
  • Refunds will be issued only after we receive and verify the product’s condition (unused and intact).
  • Additional shipping fees will apply in case of product exchange.
  • Shipping fees are non-refundable in case of return or exchange.
  • If it is not possible to refund the amount through the original payment method (Mada or credit card), the refund will be made to the customer’s bank account via bank transfer.

You can submit a return request by contacting us via email: [email protected]

Additional Notes:

  • The return and exchange policy does not cover discounted products or special offers, unless a manufacturing defect is present.
  • In the case of a manufacturing defect, we commit to replacing the product immediately or refunding its full value.
  • In case of an error in fulfilling the customer’s order, the customer has the right to request corrections within 7 days from the date of receipt, and we will cover all return costs, including shipping fees.We always strive to ensure products reach you as quickly as possible. However, if a customer chooses not to receive the order or does not respond to the delivery representative, the amount will be refunded after deducting the shipping cost.

    We are proud to serve you and always strive to make your experience with us smooth and refined.

Online Store Return & Exchange Procedure:

  • Contact customer service to receive a return request form through:
    1. Email: [email protected]
    2. WhatsApp:+966502352697
  • After filling out the request, you will be provided with a shipping label to hand over the product to the shipping company.
  • Refunds will be processed within a maximum of 14 business days after verifying the product’s condition.
  • Replacement products will be sent only after the returned item is received and verified.

In-Store Return & Exchange Procedure (Alfajr Branches):

  • Customers may exchange or return products within 14 days from the purchase date.
  • Products cannot be exchanged or returned if not in their original purchase condition.
  • Exchange or return can be done at any of our branches across the Kingdom.
  • The original purchase invoice must be presented to complete the process.

Warranty Policy

  •  Warranty period: 5 years from the date of purchase.
  •  The original invoice is required.
  • Warranty covers manufacturing defects only.